Terri’s Story With BlueWing | NDIS Disability Service | Episode 9

You are currently viewing Terri’s Story With BlueWing | NDIS Disability Service | Episode 9

Terri’s Story

See the transcript below for our YouTube video of NDIS Disability Service for Terri.

Terri is probably the kindest person I’ve ever met, she has a heart of gold.

And all she wants is to be able to have the equipment and the resources, to be able to live a better life to improve her vision, especially to make sure that she’s safe and healthy, and to eventually achieve her goals, if that’s working, or whatever she chooses to do.

Hi, welcome to the BlueWing show, where we’re going to talk about relief, support, care, and family for our participants. It is our mission to show you there is help and support and people that care about the individuals.

I’m vision impaired so what it is, so it’s called Retinitis Pigmentosa and Cystoid Macular Edema. So I have two cysts behind my eyes that affect my vision and tunnel vision so I can see during the day when don’t have problems, but that night, cannot see you at all. But what is happening is what’s called tunnel vision so things are going inwards. That’s the best way to explain it. So yep, I can only see a pinhole. In 2007 I was starting to hit the walls and Stuart, my husband, who I love very much noticed and I kept going to five different eye doctors here in Richmond. And the last one, he’s the one that diagnosed me

BlueWing has become our de facto people to go to whenever anything is needed for Terri or Farrow. If we ring Georgina and say we need something approved for Farrow, Georgina goes to the right agencies, she has the right contacts to manage all these things to authorize the sale of something to us and get recompense from the government for these items. 

It takes the management stress off me, Georgina can push where I can’t push, when things need to be done. Like with the bathroom. I was having problems getting people to hold me and things like that to help me out and things like that. So it was like living in the 1972 bathroom. It was it needed to be redone. But because I’ve quit my job. We couldn’t afford it.

The biggest one that we have had is the bathroom modifications, the amount of following up and chasing up and making sure that things are done, and then going back to the NDIS and making sure that was approved and then making sure the builder was able to provide new quotes and then going back and it was I think it was a good six months where I was constantly going back and forth and we eventually got there. And now Terri has got a brand new bathroom and it is stunning.

I no longer have to make sure Terri is safe in the bathroom. She now has grab rails over the bathtub, if she wants to have a bath, I still need to assist her into the bath. But if she has a problem, she can actually reach up and grab the grab rail. When she has a shower, I don’t have to help her into the shower anymore. Occasionally, I still have to bathe her because she has issues that she can get herself into the bath, into the shower, bathe herself to a fair degree and get herself out, dry off and then the fun starts with the dressing.

I’m just so pleased, I can’t see the white or the brown in there. But I just know it looks beautiful. And I don’t know how to explain that. I’m just so grateful for everything that I get out of them. As I said, just been very, very grateful, they’re very supportive. If I don’t hear from my support coordinator Georgina, then I know she’s working hard for me.


BlueWing Care Professionals is an NDIS Registered Disability Service Provider that offers support to all NDIS Participants.

Providing a range of services to NDIS participants, BlueWing is made up of a team of passionate, dedicated, and experienced healthcare professionals.

We provide complex care, speech therapy, plan management, occupational therapy, support coordination, access to community support, social & recreational activities, and much more. 

Book a call today! 

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