Support Coordination
Our Support Coordinator’s take away the pressure, stress and anxiety to make your day a little easier. They’re people who understand you and want to connect you so you can live a more independent life, tailored to you.
What activities does a Support Coordinator usually undertake?
Support Coordinators are likely to support the participant to:
- Help you access a number of mainstream, community, informal and provider options.
- Negotiate services to be provided and their prices, develop service agreements and create service bookings.
- Negotiate services and prices as part of any quotable supports.
- Arrange any assessments required to determine the nature and type of funding required (eg: assessment to determine the type of complex home modifications required).
- Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds.
- Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds.
- Link to mainstream or community services (eg: housing, education, transport, health).
- Strengthen and enhance the client's capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
- - Resolve problems or issues that arise
- - Understand their responsibilities under service agreements.
- - Change or end a service agreement.
Are there other activities a Support Coordinator might undertake?
- Assess whether the client achieved their goals and got value for money from their plan
- Identify solutions to problems experienced in implementing the plan and consider new goals.
What activities doesn’t a Support Coordinator provide?
Support Coordinators optimise the flexibility in the core supports to implement the plan. They do not make a judgement about the adequacy of the plan and do not make requests for an unscheduled plan review on behalf of the participants. For most participants the need for Support Coordination is expected to decrease as capacity increases, therefore Support Coordinators are not funded to provide certain supports. These supports are participant transport, plan administration or management, support rostering, advocacy and disability supports.
How are Support Coordinators allocated?
The planner will send a request for service to a Support Coordinator the participant has identified. The request includes details of what supports the participant requires. Support Coordination providers consider the request and inform the planner whether it is accepted, then a plan handover is arranged between them.
Support Coordinators are expected to:
- Contact the participant ideally within two days after the handover and meet with the participant within the next five days.
- Understand the role of the mainstream service system and be registered providers.
- Agree to the NDIS legislation and rules including provisions relating to reasonable and necessary supports.
- Manage any perceived or real conflict of interest in accordance with the NDIA’s Terms of Business.
- Provide the NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency.
What outcomes do Support Coordinators deliver for participants?
Support Coordinators are expected to:
- Maximise the value for money they receive from their supports.
- Exercise their choice and control.
- Implement their plan.
- Have increased capacity to manage and direct their own supports
- Have greater opportunities to explore and connect with community and alternative support options.
- Better coordinate multiple supports and services.
- Have the capacity of their informal support network strengthened.
- Be able to effectively use the NDIS Participant Portal myplace.
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Why choose the Blue Wing team?
At Blue Wing we have a strategic recruitment process that ensures we hire the very best carers for our clients. In addition to relevant training and experience, we seek genuinely caring and positive personalities who can brighten their client’s day.
For your peace of mind, every Blue Wing team member also completes or holds the following:
If you're looking to create a better tomorrow for you or your loved ones, we're ready to help make it happen.
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